Returns & Refund Policy
Last updated: July 2026
At Onassis Med, most products are produced specifically to order.
Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact us within 14 days of delivery at:
Please include:
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Your order number
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A description of the issue
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Clear photographs showing the problem
Where appropriate, we will arrange a replacement or refund.
Change of Mind
As products are made to order, we are generally unable to accept returns for change of mind or incorrect size, colour or design selections made at the time of ordering, unless required by applicable consumer law.
Refunds
Where a refund is approved, it will be processed using the original payment method.
Please allow several business days for your payment provider to complete the transaction.
Contact
If you have any questions regarding returns or refunds, please contact: